Last Updated: 16 Oct 2023
1. Introduction
Welcome to the Guestdoors reservation platform. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines the practices we follow when it comes to collecting, using, and disclosing your personal information. Please take the time to read this policy carefully to understand how we handle your data.2. Information
2.1 Personal / Business Information of hosts
When setting up a host profile on Guestdoors we collect various types of your personal or business information, including but not limited to: - Your name - Contact information (email address, phone number) - Country of your location - Profile photo / Logo - Spoken languages etc.2.2 Personal Information of guests
In order to process orders and create reservations, we also collect personal information of guests. This includes: - Your name - Your contact information (email, phone number)2.3 Log Data
We automatically collect certain information when you access or use our system. This may include: - IP address - Device information - Browser type - Pages viewed - On-page actions (e.g. clicks, scrolls)2.4 Cookies
We use cookies in order to optimise your experience on Guesdoors. On Guestdoors, cookies perform an essential role in authentication (e.g. access to dashboard for legged in users) and on-page analytics2.5 Payments
The payment system within Guestdoors is hanlded by Stripe Inc. When creating a connected Stripe account as a host, Stripe will collect additional information in order to effectively process payments and reflect purpose of the connected account. More details on the privacy policy of Stripe can be found here.3. How We Use Your Information
We use the collected information for the following purposes: - To facilitate reservations and property inquiries - To provide customer support and assistance - To improve and enhance our services - To personalize your user experience - To send updates and share relevant information - To ensure compliance with our terms of service and legal obligations4. Data Sharing and Disclosure
We may share your information in the following instances: - With hosts or their representatives for reservation purposes - With trusted third-party service providers who assist us in delivering our services - In compliance with legal obligations, including responding to lawful requests from authorities.5. Data Security
We employ security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. For example, these can include separation of access rights based on the user role. All data collected by Guesdoors is stored with a SOC2 Type 1 certified data center.6. Your Privacy Choices
You have the following choices concerning your personal information: - You can review, update, or delete your account and the information associated with it. In case you would liek to perform any of these actions, please let us know be contacting us at app@guestdoors.com. Although we aim to respond as soon as possible, we will provide you with an answer no later than 14 days after the initial request.8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to periodically review this policy to stay informed about how we protect your information.9. Contact
Us If you have any questions, concerns, or feedback regarding this Privacy Policy or your personal information, please contact us at: app@guestdoors.com. We appreciate your trust in Guestdoors and are committed to safeguarding your privacy. Thank you for using our services.