Connecting Your Bank Account (via Stripe)

To get paid online by your guests through Guestdoors, you need to connect your bank account. We use Stripe, a secure and globally trusted payment processor, to handle all payment-related activities, including payouts directly to your bank.

What is Stripe?

Stripe is a company that provides software to allow businesses to accept payments and manage their operations online. Guestdoors uses Stripe to process payments. When a guest pays for their booking on Guestdoors using a credit or debit card, Stripe handles the entire transaction securely. It ensures the guest's payment information is protected and the payment is safely transferred to your bank account.

Stripe's main job is to act as a secure intermediary between your guest's bank and your bank to make online payments possible. It is one of the most secure payment platforms in the world and meets the highest industry standards for security (known as PCI Level 1 compliance).

Furthermore, Stripe is the global standard for online payments, trusted by millions of businesses of all sizes. You're in good company, as it's the same payment platform used by major companies like Amazon, Google, Slack, and even Airbnb. By using an industry leader like Stripe, we ensure your payment processing is secure, reliable, and built on world-class infrastructure.

By "connecting with Stripe," you are setting up your own secure payment account that links to your Guestdoors profile.

Why Connect via Stripe?

• Accept Card Payments: You can accept card payments from your guests on your property page.
• Receive Payouts: This is how you get paid! Stripe processes guest payments and transfers the funds (minus any applicable Stripe fees) to your connected bank account.
• Security: Stripe is a PCI Level 1 certified provider, ensuring that all payment information is handled with the highest level of security.

The Stripe Onboarding Process

If you didn't complete the Stripe connection during the initial account setup, you can initiate it from your Guestdoors dashboard.

1. Initiate Connection: Click the "Connect" button, which will initiate the onboarding process. If you already have a Stripe account, you will be able to login and connect it to Guestdoors. No worries if your don't have an account yet, we will initiate the onbaording process for creating one for free

2. Provide Business & Personal Information: Stripe will ask for details about you and your business. The requirements vary depending on your country and how your business is set up. This may include:

   • Business Type: (e.g., Individual/Sole Proprietor, Company)
   • Business Details: Legal business name, address, tax ID (if applicable).
   • Personal Details: Your name, date of birth, address (as the account representative).
   • Bank Account Details: The bank account number and routing information where you want to receive payouts.

3. Identity Verification: Stripe is required by law to verify the identity of account holders to prevent fraud and comply with financial regulations. You may be asked to:

   • Upload a photo of a government-issued ID (e.g., passport, driver's license).
   • Confirm your personal details.

4. Review and Submit: Carefully review all the information you've provided on Stripe's platform and submit your application.

5. Return to Guestdoors: Once completed, you should be redirected back to Guestdoors. Your dashboard will indicate the status of your Stripe connection.

Connection Status

• Successfully Connected & Verified: You're all set to receive payments and publish your property pages!
• Pending Verification: Stripe may sometimes require additional time or information to verify your account. You will see the requirements list within the Guestdoors dashboard. Stripe might also contact you directly if they need more from you. You usually cannot process payments until verification is complete.
• Action Required/Failed: If there are issues with the information provided, we will indicate that something is missing. You may need to log back into your dashboard to resolve any problems.

Important notes

• Stripe account creation is free for all users.
• The entire onboarding process is self-service and typically takes 10-15 minutes, but verification can sometimes take a bit longer.
• You can often save your progress on Stripe and return later if needed.
• Ensure all information provided to Stripe is accurate and matches your legal documents to avoid delays.
• Guestdoors support can help guide you on where to initiate the Stripe connection from our platform, but for specific questions about Stripe's information requirements or verification process, you may need to consult Stripe's own support resources.

Next Steps

Once your bank account is successfully connected and verified via Stripe:

Start Setting up your first property page