Accepting Bookings

Once your property pages are published and your Stripe account is connected, you're ready to start accepting bookings! This page explains how bookings are made by guests, how you're notified, and how to view and manage them in your Guestdoors dashboard.

The Guest Booking Process (A Quick Recap)

1. Guest Visits Your Property Page: Guests access your property page via the unique shareable link you provide.
2. Selects Dates & Guests: They use the calendar to choose their desired check-in and check-out dates and specify the number of guests.
3. Views Price Quote: The system calculates the total price, including nightly rates, and additional fees.
4. Provides Information: Guests will fill in their contact details (name, email, phone).
5. Payment: Guests enter their payment card details into a secure form. The system verifies the card and guest information. If successful, it authorizes a payment for the total amount on the guest's card.
6. Confirmation: After the payment is successfully authorized, you, as the host, will receive an email notification about the new booking request. You will then need to log in to your dashboard to either accept or reject the request. Important: all bookings made via Guestdoors must be manually confirmed by the host.

Viewing Bookings in Your Dashboard

All bookings are centrally managed in the "Reservations" section of your Guestdoors dashboard. Here you can view reservations and perform the following actions:

• Confirm: This accepts the booking request. This action captures the authorized amount on the guest's card and confirms the booking. Important: By default, the payment authorization is held for a maximum of 7 days from the time of the booking request. You must accept the booking within this period.
• Reject: This rejects the booking request and notifies the guest. Any reserved funds on the guest's card will be released automatically.
• View Details: This shows you the full details of the booking.
• Issue Refund: You can issue a full or partial refund to the guest. Please note that payment processing fees from Stripe and card providers (like Visa and Mastercard) are non-refundable. Refunding the full amount paid by your guest will result in a negative balance on your account due to these fees.
• Cancel: This cancels a confirmed booking. Important: Cancelling a confirmed booking notifies the guest but does not automatically issue a refund. You must issue any refunds manually.

While the maximum hold duration is 7 days, we recommend making your decision as soon as possible to provide a better experience for your guests.

Next Steps

With bookings coming in, you'll want to know how to handle changes:

➡️ Learn about Cancellations